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AirTook™ Shipping Policy

Effective Date: 16th/07/2024

At AirTook™, we strive to provide a seamless and efficient shipping experience for our customers. This Shipping Policy outlines our procedures, estimated delivery times, and related details to ensure you receive your orders in a timely manner.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days from the time of receipt. Processing times may be extended during peak periods or due to unforeseen circumstances.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with details about your purchase and a tracking number for your shipment.

2. Shipping Methods and Costs

  • Shipping Methods: We offer various shipping options, including standard, expedited, and express shipping. The available options and associated costs will be displayed during the checkout process.
  • Shipping Costs: Shipping costs are calculated based on the delivery method selected, the weight and dimensions of the package, and the destination. Any applicable shipping fees will be added to your order total at checkout.

3. Delivery Times

  • Standard Shipping: Typically delivers within 5-7 business days from the date of shipment, depending on the destination.
  • Expedited Shipping: Typically delivers within 2-3 business days from the date of shipment.
  • Express Shipping: Typically delivers within 1-2 business days from the date of shipment.

Delivery times may vary based on factors such as shipping carrier, destination, and weather conditions. Please note that these are estimated delivery times and are not guaranteed.

4. Shipping Restrictions

  • Domestic Shipping: We currently ship to all addresses within Nigeria.
  • International Shipping: We offer international shipping to select countries. Please check this link for a list of available destinations. International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.

5. Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the shipping carrier’s website.

6. Delivery Issues

  • Missing or Lost Packages: If your package does not arrive within the expected delivery time, please contact us at hello@care.airtook.com so we can assist you in locating your order.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of receipt with details and photos of the issue. We will work to resolve the problem promptly, which may include sending a replacement or issuing a refund.

7. Address Changes

  • Updating Shipping Information: If you need to update the shipping address for your order, please contact us as soon as possible. We are unable to make changes to the shipping address once the order has been processed or shipped.

8. Returns and Exchanges

  • Return Policy: For information on returning or exchanging items, please refer to our Return & Refund Policy for details on how to proceed.

9. Contact Us

If you have any questions or concerns about our shipping policy or your order, please contact us at:

AirTook™ Support Team

Email: info@care.airtook.com

Thank you for choosing AirTook™. We appreciate your business and are committed to providing you with a positive shopping experience.

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