We strive to provide a seamless and satisfying experience for all our customers. If you encounter any issues with our products, services, or website, we’re here to help. Please follow the steps below to report any issues you may have.

How to Report an Issue

1. Identify the Issue:
   • Clearly identify and document the issue you are experiencing.
   • Take note of any error messages, product defects, or service interruptions.
2. Gather Relevant Information:
   • Collect any relevant details, such as order numbers, product names, screenshots, or photos.
   • Include a description of the problem and any steps you have taken to try to resolve it.
3. Contact Customer Support:
   • Email: Send an email to info@care.airtook.com with all the gathered information.
   • Phone: Call our customer support line at [Your Phone Number] to speak directly with a representative.
   • Live Chat: Use the live chat feature on our website for immediate assistance during business hours.
   • Contact Form: Fill out the contact form on our website, providing all necessary details about the issue.
4. Describe the Issue:
   • Provide a clear and concise description of the problem.
   • Include any relevant order numbers, product details, and documentation.
5. Submit Your Report:
   • Send your report via email, live chat, or the contact form.
   • Our customer support team will acknowledge receipt of your report and begin investigating the issue.

Common Issues and Solutions

Q: I received a damaged or defective product. What should I do? A: Please take photos of the damaged or defective product and contact our customer support team with your order number and a description of the issue. We will assist you with a replacement or refund.

Q: My order has not arrived. What should I do? A: If your order is delayed or missing, please check the tracking information provided in your order confirmation email. If you still need assistance, contact our customer support team with your order number.

Q: I am experiencing technical issues with the website. What should I do? A: Clear your browser cache and cookies, and try accessing the website again. If the issue persists, please take a screenshot of any error messages and contact our customer support team.

Q: I was charged incorrectly. What should I do? A: Review your order confirmation and payment details. If you believe there was an error, contact our customer support team with your order number and a description of the issue.

Our Commitment

At AirTook™, we are committed to resolving any issues you may encounter promptly and effectively. Our customer support team is dedicated to providing you with the best possible service and ensuring your satisfaction.

If you have any questions or need further assistance, please don’t hesitate to contact us. We value your feedback and are here to help.

Thank you for choosing AirTook™!