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Refund and Returns Policy

 

At AirTook™, we are dedicated to providing high-quality nutraceutical products and HealthTech services, including wellness digital programs. 

Our Return & Refund Policy outlines the procedures and conditions for returning items and obtaining refunds. Please read the following information carefully to understand your rights and responsibilities.

1. Return Eligibility

You may return products purchased from AirTook™ if:

  • The product is unused, in its original packaging, and in the same condition as when you received it.
  • The return is initiated within [30] days from the date of delivery.
  • The product is not a part of our non-returnable items, such as personalized products, digital courses, or wellness programs.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our Customer Support team at support@care.airtook.com or call [Your Phone Number] to request a Return Merchandise Authorization (RMA) number.
  2. Provide Information: Include your order number, the reason for the return, and any relevant details about the product.
  3. Receive Instructions: Our team will provide you with return instructions and a shipping address. Please do not send the product back until you have received this information.

3. Shipping and Handling

  • Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or error on our part.
  • Packaging: Ensure the product is securely packaged to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refund Process

Upon receiving and inspecting the returned product, we will process your refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow [5-10] business days for the refund to be processed and reflected in your account.
  • Partial Refunds: If only part of your order is returned, a partial refund will be issued based on the returned items.

5. Exchanges

If you wish to exchange a product for a different size, color, or item, please initiate a return as outlined above and place a new order for the desired item. Exchanges are subject to product availability.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Personalized Products: Items customized with personal information or specifications.
  • Digital Courses and Wellness Programs: Due to their nature, digital courses and wellness programs are non-returnable and non-refundable once accessed or downloaded.
  • Opened or Used Products: Products that have been opened or used are not eligible for return.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our Customer Support team within [7] days of receiving your order. We will provide instructions for returning the item and offer a replacement or refund as appropriate.

8. Changes to the Policy

AirTook™ reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all returns and refunds processed after the effective date.

For any questions or concerns regarding our Return & Refund Policy, please contact us or reach out to our Customer Support team. We are here to assist you and ensure a positive experience with our products and services.

Thank you for choosing AirTook™.

 

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