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Here, you will find answers to common questions about our products, services, and policies. If you can’t find the answer you’re looking for, please don’t hesitate to contact our Customer Support team.
AirTook™ stands for Advanced Innovative Remedies via Telemedicine, Organic Options, and Kaizen. We provide innovative HealthTech solutions through our telemedicine platform, offer organic nutraceutical products, and share valuable knowledge through our holistic wellness programs, guided by the Kaizen philosophy of continuous improvement.
You can reach us via email at hello@care.airtook.com, by tollfree phone call at 080AIRTOOK, or through our live chat available on our website during business hours.
You can book an appointment through our telemedicine platform by logging into your account and selecting the ‘Book Appointment’ option. Follow the prompts to choose a healthcare professional and schedule your session.
Our platform offers a range of services, including medical consultations, prescription refills, mental health support, and wellness advice.
Yes, we use advanced encryption and security protocols to ensure your personal and medical information is secure.
Nutraceuticals are products derived from food sources that provide health benefits beyond basic nutrition. They include vitamins, minerals, herbal supplements, and other natural products.
Our telemedicine professionals can provide personalized recommendations based on your health needs. Additionally, each product page on our website includes detailed information to help you make informed decisions.
Yes, all our nutraceutical products are organic and formulated to support your health naturally.
Our holistic wellness programs include dietary guidance, stress management techniques, exercise plans, and educational resources to help you achieve optimal wellness.
You can enroll in our wellness programs through our website by selecting the ‘Wellness Programs’ tab and following the enrollment instructions.
The Kaizen philosophy focuses on continuous improvement in all aspects of life. It encourages small, incremental changes that lead to significant long-term improvements.
You can track your order by logging into your account and selecting the ‘Order Tracking’ option. You will need your order number and email address to access the tracking information.
We offer various shipping options, including standard, expedited, and overnight shipping. You can select your preferred option during checkout.
Yes, we ship to many countries worldwide. Please check our Shipping Policy for details on international shipping rates and delivery times.
We accept returns within 30 days of purchase. Items must be unopened, unused, and in their original packaging. Please visit our Returns & Refund Policy page for more details.
To request a refund, contact our Customer Support team with your order number and reason for the return. Our team will guide you through the return process.
Refunds are processed within 7-10 business days after we receive the returned items. The refund will be credited to your original payment method.
You can create an account by clicking on the ‘Sign Up’ button on our homepage and filling out the registration form with your details.
If you forget your password, click on the ‘Forgot Password’ link on the login page and follow the instructions to reset it.
You can update your account information by logging into your account and selecting the ‘Account Settings’ option. Here, you can edit your personal details, shipping address, and payment information.
We hope this FAQs section has been helpful. If you have any other questions or need further assistance, please don’t hesitate to contact our Customer Support team.
Thank you for choosing AirTook™!