At AirTook™, we are dedicated to providing exceptional support to ensure your experience with our products and services is smooth and satisfactory. Our Customer Support team is here to assist you with any questions, concerns, or issues you may have. Below you’ll find information on how to get in touch with us and the support services we offer.

1. Contact Us

If you need assistance, our Customer Support team is available to help. You can reach us through the following methods:

• Email: hello@care.airtook.com
  • Our support team responds to emails within 24 hours during business days.
• Phone: 080AIRTOOK
  • Our phone lines are open from 9am to 5pm, Monday – Friday. Please have your order number or account details ready when calling.
• Live Chat: Available on this website 24/7.

2. FAQs

Before reaching out, you may find answers to common questions in our FAQs section. This resource covers a wide range of topics, including:

• Order Status
• Shipping Information
• Returns and Refunds
• Product Details

3. Order Support

For questions related to your order, such as tracking, modifications, or issues with delivery:

• Order Tracking: Check the status of your order using the tracking number provided in your confirmation email.
• Order Modifications: If you need to change or cancel an order, please contact us as soon as possible. Changes can only be made before the order is processed or shipped.
• Delivery Issues: For problems with delivery, including lost or damaged packages, contact us within 7 days of receipt.

4. Product Support

If you need help with our products, including usage, troubleshooting, or warranty claims:

• Product Information: Visit our Product Support page for detailed information about our products.
• Technical Issues: If you encounter technical issues with our products or services, our support team can assist with troubleshooting and resolution.

5. Feedback and Suggestions

We value your feedback and suggestions to improve our services and products. Please send your comments or suggestions to feedback@care.airtook.com, and our team will review them carefully.

6. Accessibility

We are committed to making our support services accessible to everyone. If you require assistance due to a disability or have specific accessibility needs, please let us know, and we will do our best to accommodate you.

Thank you for choosing AirTook™. We are here to ensure that your experience with us is as positive and satisfying as possible. Please don’t hesitate to reach out for any assistance you may need.